Shortchange
Support
Email renatojobal@gmail.com. Include your device, your OS version, and the app version from the ⓘ button — it makes almost every question faster to answer.
Common questions
Why doesn't the rate match what my bank charged me?
It shouldn't. Shortchange shows the reference rate — the mid-market number that banks and exchange houses price against. Nobody trades at it. The gap between it and what you're offered is the spread, and showing you that gap in money is the entire point of the app.
How is the verdict decided?
The loss is measured against the reference rate, and the bands are fixed:
| Below the reference rate | Verdict |
|---|---|
| nothing — they pay above it | Better than the reference rate |
| 1% or less | Fair deal |
| up to 3% | Acceptable |
| up to 6% | Pricey — try the next window |
| more than 6% | Bad deal — walk away |
These are judgements, not law. An airport kiosk will beat 6% almost never; a city-centre bureau usually should.
My rates say they're several days old.
That is the app being honest rather than broken. It only refreshes when it can reach the network, and it will never silently show you a stale number as if it were current. Tap Update once you have signal. If it still won't refresh, the rate service may be rate-limiting; it clears within about twenty minutes.
Can I use it with no internet at all?
Yes — that is what it is for. A rate snapshot is compiled into the app, so a brand new install works before it has ever been online. Just watch the age shown at the top of the screen.
My currency isn't in the list.
The app covers 64 currencies. If yours is missing, email it and it can go into the next release.
How do I delete my data?
Uninstall the app, or clear its storage. There is nothing held anywhere else — see the privacy policy.